#12 New instrument for Total Quality Management

“Feed it, burp it and put it to bed, ’cause this baby’s done”. On the 22nd  of October my latest publication about the R2E2 – Model © for Total Quality Management was ready. R2E2 stands for Reflection, Reference, Empirical and Emergence. These are the four paradigms that constitute Total Quality Management, in my definition of the term. Ideally an organisation can use all four paradigms (see posts  11, 9 and 5) situationally, when needed depending on the context. The R2E2-Model © gives an organisation the opportunity to see to what extent all four paradigms are represented in its planning and actions. The version of the R2E2-Model © is focused on healthcare organisations and will be used on the second meeting of SYNERGY in a workshop. A sample of the R2E2-Model © for Total Quality Management can be downloaded here.

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