#68 New article on Leadership for Emergence (in Dutch)

Recently an article has been published in the Dutch quality magazine “Kwaliteit in Bedrijf”.

Kwaliteit in Bedrijf is one of the few magazines in the Netherlands left on quality management and it calls itself the platform for organisational development in the Netherlands and Belgium.

In this issue Wil van Erp and I presented the Medusa principles for leadership of Emergence using the educational development of a financial course for the Master of Integrated Care Design as a case.  Hopefully, this article spreads the news and importance of emergence as a paradigm for quality management in a world that is characterised by Volatility, Uncertainty, Complexity and Ambiguity.

#67 Another three weeks of training on SXM.

In the end of October and the beginning of November 2022 Van Kemenade ACT executed several trainings again for the White and Yellow Cross Care Foundation and a few other healthcare organisations in the region. This time the Client Centered Care training drew attention.

Even the local press The Daily Herald from October 24th spent an article on it.

Under the titel WYCCF staff complete client centricity course, it is stated that  staff “The staff greatly appreciated the course. Many indicated that the course was an eye-opener and that it already improved the care they give to the clients every day”.

 

 

In the same mission also the sixth meeting already of the SYNERGY network took place where Judith Meijer from Saba Cares led an interesting workshop on research and development.

 

#66 The mother of Katerina

On holiday you get the chance to contemplate about life and death. Some countries inspire you more than others to do so.

We are on Skopelos, a Greek island, that is not crowded with tourists anymore in September.  We stay at a guesthouse called ‘Katerina’. Our view from the balcony is a small chapel.

 

When Katerina was six years old, her mother died. Her father built the chapel for her mother to have a continuous anchor of her existence. Seeing the chapel makes you think of her. I have not met the woman, but how loved she must have been… This is real Quality, Quality of life.

#65 Quality

In an article in Sloan Management Review Garvin gives as one of the definitions of (product) quality, that some people say quality is value for money. However, that still does not help much, if you try to find a universal definition. Different stakeholders might value different ‘qualities’ of the product. That made me, years ago,  stop trying to find a universal definition of quality.

In blog #25 I mentioned that I was invited to visit Van Bommel’s shoe factory and enjoyed the way they produce quality. I was introduced to a special way of stitching shoes, the Goodyear-way. This method connects the upper side of the shoe with the shoe sole using pitch thread. That makes it stronger and easier to repair, if in the end the (leather) sole would need to be replaced. The method is used less and less, because people prefer e.g. sneakers, apparently without a leather sole. Doing things in the best way is not always wanted by customers…..

However, last Saturday I managed to buy my first Goodyear shoes. I choose a traditional brogue model. Frans Van Bommel, former CEO of the company, gratulated me with my purchase: “I bought one of the best shoes out of their collection”.  Thanks to Wout van Bommel for making this happen. Being able to buy quality can make someone happy… (for a while).

 

#64 Emergent innovation: a must for the Master of Integrated Care Design (in English)

Last Friday I stopped working at the Master Integrated Care Design, University of Applied Sciences Utrecht.  Part of the day was a farewell lecture, that Rolien de Jong and I gave and where she talked about the practice of innovation (regarding eHealth) and I went into the theory (emergent innovation).

The master program is of great quality (but still could use some more reflection and emergence) we concluded.  I presented two books I wrote (in Dutch), as a sort of heritage, that will be available for free for students from the Master program.

I enjoyed working at the Master of Integrated Care Design and will miss the students and colleagues. Of course, I will keep doing research on emergent innovation and I will continue with my activities within Van Kemenade ACT.

Everard van Kemenade

Van Kemenade, E.A. (2022a), Emergent innoveren volgens Medusa, deel 1. Theorie, Over tien reuzen en vier vensters, uitgave in eigen beheer

Van Kemenade, E.A. (2022b), Emergent innoveren volgens Medusa, deel 2. Skills lab. Over vier vensters en zes moeders, uitgave in eigen beheer