On April 20th the third group of staff from the Queen Beatrix Medical Center and Sint Eustatius Auxiliary Home completed the one week Person Centred Healthcare / Passion training. The training actually is an important part of a larger change process that will improve the quality of both institutes in general and their person centredness specifically. The first training was rated 4,2 on a five point scale, the second 4,5; this one 4,4. From 23rd till 30th of April another group will be involved. The result of the training is an action plan that contains the ideas from staff for improvement and that will be integrated with the action plan that has been developed by the management of both institutes. A first draft of such an Integrated Action Plan has been presented to staff of the hospital last week. If we can get everyone committed and working together, this project will make the difference and can result in the changes that everyone wants.