In April I conducted twice for SUAS (formerly Schouten Nelissen University) a one day workshop on the topic of Quality in dynamic and complex environments. Last group was extremely interesting. Eleven people from different sectors in society came together to discuss, experience and study quality and quality paradigms.
At the end I did a oral evaluation. They scored the day 8 (out of ten). I used the puppet questions.
Some of the reactions were:
“I will listen more to critical staff in stead of sort of ignoring them”;
“I will mirror the paradigms to certain people”.
“I want to create more open space for people to innovate”.
“I am going to stand more in the shoes of people with another paradigm”.
“I will ry to create change more by small, incremental steps”.
“I have to learn to let go of control”.
What else can you wish for???