On December 22nd I provided a workshop for Schouten Nelissen University, now called SUAS, in the master program on Systematic Improvement and Innovation. It was the last lecture in the row and I was able to challenge the students about what they learned. I tried first to create some confusion about what quality is and what works in quality management and what might not.
Then I presented the four quality paradigms (van Kemenade & Hardjono, 2018). With, of course, special attention to the emergence paradigm, so important in current times of unorder. The base was formed by the two booklets I wrote on emergent innovation.
An important part was dedicated to systems theory, system archetypes and systemic transition management.
The nine students were very involved in the matter. They claim to have learned how important it is to deal with wild or wicked problems and that they received some tools to do so. One student states to have more understanding about the different stages staff might experience in change. Six students scored their satisfaction with an eight (out of ten), three with a seven.