From 21st till 24th and from 28th till 31st of March two groups of staff members from different roles and functions have been trained in client centricity, one of the core values of the White and Yellow Cross Care Foundation (WYCCF) on Sint Maarten. The discussions on the topic were lively, the contributions of staff members valuable. As always in this course the participants conduct an interview with clients to know their life story and as a result they produce a poster.
This time beside the posters an interview was held and recorded with a group of stakeholders within the foundation to get to know their ideas on client centricity.
Important conclusion of the trainings was that there still are some differences in interpretation of client centred care (CCC) or differences in vision what it means for WYCCF. For that purpose a discussion paper will be produced with the title PEACE, the five pillars of client centricity: Participation of clients; doing something Extra for all; creating am Atmosphere of happiness; teaching clients how to Cope with their situation and doing something Extra for one. This discussion paper will finally lead to a shared vision of the foundation on CCC.
“True happiness comes from having a sense of inner peace and contentment, which in turn must be achieved by cultivating altruism, love, and compassion, and by eliminating anger, selfishness, and greed.”
Tenzin Gyatso, The Dalai Lama