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Today my ‘letter to the editor’ of TQM & Business Excellence is published. Earlier, I researched the presence of the four quality paradigms in the International Journal of Integrated Care and TQM Journal. In both cases the emergence paradigm was underrepresented. Apparently, the complexity theory still did not really find its way to quality management. This article concludes that it is worrisome that the Concept of the Four Quality Paradigms is (often) misunderstood and that the emergence paradigm is so little researched. You can read the article here. A podcast based on the three mentioned articles can be found here.

 

As mentioned in Blog #81 SYNERGY the Caribbean network of leadership in Healthcare had its 8th meeting last week, 13th of November, hosted by the National Institute for Professional Advancement (NIPA).  Damali Bryson and Valone Adams from NIPA also took responsibility for the content and execution of the workshop on the relationship between practice, the world of work and theory, the educational institute of nursing.  There were twenty participants present from five healthcare organisations from Statia and stMaarten. Unfortunately Saba could not make it this time.

Of course, we evaluated the happening. The following results were shown:

How do you rate the workshop by NIPA?	9
How do you rate the content of the day in general?	8,6
SOCIAL ASPECT
How do you rate the possibility for networking?	7,5
OVERALL RATING OF THE DAY
Overall, how do you rate the day?	8,5
To what extent did this day motivate you to come next time?	8,4

 

In the comments participants voiced their views amongst others as such:

“It was a great afternoon again. NIPA workshop was well prepared and on a very relevant toopic for all organisations present”.

“Thank you for the invitation; nice, dynamic way of presenting, very good!”

“Liked the networking and the diverse ideas of the others”{.

“One of the best sessions in a long time. Great topic!”

“Much fun this time, more in sight to network and good to hear that some are truly open to that. Very nice to make it so practical and go out in set groups”.

“Positive to discuss the different ideas with each other, lighten up possibilities to work with for the better”.

We thank NIPA for hosting the meeting and for the successful workshop. As a result of the workshop action will be taken to create a more structural dialogue between world of work and education by means of a World of Work Committee (cfr. werkveldcommissie).

 

 

Dear friends,

Since a long time I wanted to produce a podcast on the Four Quality Paradigms for TQM. Now, recently, I saw an interview with Alexander Klöpping on Dutch television and he mentioned NotebookLM. This AI-application can summarise articles you present to it and even….. produce a podcast based on the data you sent in.

So, I uploaded three sources:

1. 1. Van Kemenade, E.A. and Hardjono T.W. (2018) “Twenty-first century Total Quality Management: the Emergence Paradigm”, The TQM Journal, 31(2): 150-16
   2. Hardjono, T. W. and Van Kemenade, E.A. (2020), The Emergence Paradigm in Quality Management. A way Towards Radical Innovation, Cham: Springer
   3. Van Kemenade, E.A. (2019b), Emergence in TQM: a concept analysis, TQM Journal, 32(1): 143-161. 

I asked for an audio based on the texts. I am flabbergasted. Listen  for yourself, I could not have done it much better. I am 80% satisfied, besides two minor misunderstandings. The only thing is, that I would be more clear about the sources and references used. But content wise? Amazing. And it did not take more than fifteen minutes to produce.

Listen to the Podcast on Emergence (Van Kemenade & Hardjono) here.

 

On the 13th of November the eight meeting will be held of SYNERGY, the network of Caribbean  leadership in healthcare. This time the National Institute for Professional Advancement (NIPA) will be the host. The central tioop0ic will be the ‘relationship between the world of work and education’   The program is as follows:

Program SYNERGY eight meeting  13th of November 2024

Location:         NIPA

13.00               Registration and reception of the guests, coffee

Welcome: by Bregje Boetekees, Operations Manager WYCCF and president of SYNERGY
Round Robin: who is here? And what has happened since…

14.00               The relationship between the world of work and nursing education by NIPA. Damali Bryson gives it the following words:

‘From students we often hear that what they get offered at school does not correspond with what they experience in practice.  We recognise this also from our time as nursing students. Besides that, we are all familiar with the gap between theory and practice.  As teachers in nursing we will address the mismatch between the  academic preparation and realty of nursing practice, its causes and solutions. Synergy offers uniquely a platform to discuss how  care institutions and nursing educational institutes in the Caribbean can contribute together to the minimisation of  this gap”.

16.30               Future networking: by Everard van Kemenade

How do we want to continue from here?

17.15 -18.15    Closing drink at Holland House

 

Recently I got into contact with Eltjo Bazen. He is Chief Product Owner Quality Assurance at HU UAS Utrecht. He calls himself a self-appointed ambassador of the European Standards and Guidelines. At the moment, he is working on his master thesis for the Schouten Nelissen University of Applied Sciences (SUAS) on quality management.  The initial question for his research is: “What vision(s) of quality appear(s) from the additions to the ESG, made by QAAs in their External Quality Assurance (EQA) activities of higher education, how widely is/are this/these vision(s) spread and how well do they fit to the ESG and its underlying vision of quality?”

Subquestions are:

• • What standards are added on top of the obligatory ESG-standards by QAAs in their frameworks?
  • How could the added standards be categorized?
  • Are there patterns visible in added standards, such as thematic or regional?
  • What do the patterns in the added standards indicate about differences in vision of quality?
  • How can the standards of the ESG be categorized?
  • Is there a relationship between the patterns in the added standards and its underlying vision(s) of quality on the one hand, and the patterns and the underlying vision of quality of the ESG themselves on the other hand? If so, how do these relate?

As a theoretical framework he uses the four different paradigms in the thinking of quality by Van Kemenade & Hardjono (2018). In their research this grouping of ways to understand the concept of quality is taken as the lens to look at how quality is comprehended. Eltjo’s idea is to categorise the additional standards into one or more of the paradigms. The goal is to determine if added standards are indicators of a difference in vision of quality and quality assurance in higher education between the ESG and the QAA that added these extra standards, what the other vision of quality is, and which paradigm this vision aligns with.

The ESG date from 2015 and will be revised in the near future. As an external result, the outcomes of Eltjo’s research may be used to advise the relevant stakeholders and ministers in their process towards a new revision of the ESG. If and when it turns out that certain aspects are considered crucial for a high quality of higher education by several QAAs, but those aspects are now not part of the ESG, these might be considered for being integrated in the new ESG. Moreover, this research is hoped to stimulate the conversation around the ESG revision process towards including a fundamental consideration of visions of quality.

Eltjo asked me to support his scientific endeavours for his thesis. I gladly accepted and will keep you up to date.

Van Kemenade, E.A. and Hardjono T.W. (2018) “Twenty-first century Total Quality Management: the Emergence Paradigm”, The TQM Journal, 31(2): 150-166  (135 citations,  impact factor 3.25) https://doi.org/10.1108/TQM-4.04-2018-004.